Privacy Policy

This Privacy Policy describes how www.craftrocks.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, arrange for shipping, and provide you with invoices and / or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Customer support information

Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Purpose of collection: to provide customer support.

Source of collection: collected from you.

How we store, use, share and disclose your site visitors' personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Commination with site visitors

We may contact you to notify you regarding your order, account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Click here to view which cookies are stored on your site visitors' computer.

When you first arrive on our site you can now select which cookies are used to help improve your use experience.

Essential Cookies - These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled

Marketing Cookies - These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests. Choose to enable or disable.

Functional Cookies - These cookies collect data to remember choices users make to improve and give a more personalised experience. Choose to enable or disable.

Analytics Cookies - These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics. Choose to enable or disable.

How to withdraw consent

Email craftrocksuk@gmail.com to request removal from mailing list.

Changes

We reserve the right to update this policy at any time, so please review frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at craftrocksuk@gmail.com

Last updated: 24/02/2021